At Fruit and Flowers, we take great pride in delivering high-quality fruit gift baskets and floral arrangements to brighten your special occasions. If for any reason you are not completely satisfied with your order, we’re here to help! Please review our return policy below for more information.
Fruit Gift Baskets Return Policy
Due to the perishable nature of our products, all fruit gift basket sales are final. However, if your order arrives damaged or you experience any issues, we are happy to assist in resolving the situation.
Damaged or Incorrect Orders:
- If your fruit basket arrives damaged, spoiled, or if there is a mistake with the items in your order, please contact our customer service team within 24 hours of delivery.
- We may request a photo of the damaged or incorrect items to ensure a quick and accurate resolution.
- Once we review your claim, we will arrange for a replacement or issue a full refund, depending on your preference.
Delivery Issues:
- If your order was not delivered on time or was delivered to the wrong address, we will either re-schedule the delivery or provide a refund.
- For same-day or next-day deliveries, please allow for minor variations in delivery times, especially during peak seasons.
Flowers Return Policy
We want your flowers to arrive fresh and beautiful, just as you envisioned. Since our arrangements are perishable, we offer the following guidelines for returns and refunds.
Freshness Guarantee:
- If your flowers arrive wilted, damaged, or do not meet your expectations, please notify us within 24 hours of receipt.
- Provide a photo of the flowers and your order number to our customer service team for a replacement or refund.
Incorrect or Missing Orders:
- If we sent the wrong bouquet or your arrangement did not match the description, please let us know right away. We will arrange a replacement or provide a full refund.
Delivery Problems:
- For late or failed deliveries, we offer re-delivery at no additional cost or a refund if the delivery could not be completed due to our error.
How to Request a Refund or Replacement
If you experience any issues with your order, please follow these steps:
- Contact Us: Reach out to our customer service team via phone or email within 24 hours of receiving your order.
- Provide Details: Share your order number, delivery date, and any relevant photos to help us assess the situation.
- Resolution: Based on your request and our evaluation, we will either issue a refund or arrange a replacement.
Exceptions
We do not offer refunds or replacements for:
- Orders with incorrect delivery information provided by the customer.
- Products that were not cared for properly after delivery (e.g., left outside for an extended period).
- Changes or cancellations requested after the order has been dispatched.
Contact Us
If you have any questions about our return policy or need assistance with your order, please feel free to reach out.
Customer Service Email: sales@fruitandflowers.co.uk
Phone Number: 0333 050 7718
Operating Hours: Monday – Friday [08:00 – 16:00]
