Next Day Carbon Neutral Delivery – Order before 5pm
Hopefully you will find the answers to your questions below. If not, or if things have gone wrong as they sometimes do please do not hesitate to contact us. We are a small business and but will respond as quickly as possible and do our very best to resolve your issue.
If the recipient is not available at the time of delivery, our delivery partner will make every effort to leave the box in a safe place or with a trusted neighbour. This ensures that your order is secure and reaches its destination even if the recipient is temporarily unavailable.
Should you have any questions or need to make changes to your delivery, please do not hesitate to contact our Customer Care Service. We're here to help make sure your flowers arrive perfectly and bring joy to your loved ones.
Once your order has been dispatched, you will receive an email from us which will detail your tracking number. Using this number, you can follow the whereabouts of your delivery and ensure that you stay informed about its estimated arrival time.
If you require further assistance, please do not hesitate to contact our Customer Service Team. We are here to help and will gladly provide you with regular updates on the status of your order until your beautiful flower bouquet reaches its destination.
We can change the address and delivery date within 72 hours of when the order was placed.
Sometimes it's necessary to substitute flowers due to variations in supply across the country. We strive to retain the value and the integrity of every single arrangement ordered online at Floretta, paying particular attention to the colour scheme and premium flower components.
Our quality expectation is that our affiliate maintains the overall look and presentation of what was originally requested.
We are so sorry to hear that your order was not satisfactory. Please contact our customer service team at your earliest convenience. Feel free to either call us at 03330503744 or email us at hello@floretta.co.uk
If you are contacting us regarding a product quality concern, please be sure to have your order number ready and, if possible, be ready to email us photos of the unsatisfactory product so our team can better assist you with the best resolution.
Yes, it's normal. Our goal is to maintain our high standard of quality and deliver the freshest flowers possible to ensure your gift lives a longer lifespan. In continuing with our freshness standards, some blooms may arrive in bud form which will grow into the beautiful full blooms shown online.
If your flowers arrive in closed bud form, do not worry, it means that they're very fresh. Give them time to bloom, and they'll show their true beauty in no time! Please keep in mind that no two flowers are the same, and each one develops at its own pace.
Start by adding the largest flowers first, working in a circle and turning the vase as you go to make sure the arrangement is symmetrical.
layer in the next variety of flower and repeat until all flowers have been added.
Finish the arrangement by adding greenery, grasses.
Place your flowers into fresh water with the flower food sachet provided.
Always display your flowers in a cool room, away from bright sunlight or direct heat.
For maximum vase life, change the water every other day as bacteria in the water will shorten the vase life.
If they aren't looking their best on arrival, they're simply thirsty after their journey.
Give them a drink, and they'll perk up within 24 hours.
It can take a day or two for your flowers to open up.
As a business, we are committed to helping the environment by operating with near-zero waste to landfill. Our commitment extends to using packaging materials that are fully recyclable and biodegradable. By choosing these materials, we aim to minimise our environmental footprint and contribute positively to sustainable practices.
We offer a carbon neutral delivery service for all our flower orders. Therefore by choosing Floretta you are not only receiving beautiful flowers but also contributing to the fight against climate change. Our goal is to ensure that your floral gifts bring joy while preserving the planet for future generations.
We accept all major credit cards online, as well as offering Apple Pay payment option for fast and easy payment process.
Once you have successfully placed your flower order you will receive an order confirmation along with payment invoice.
Easy, visit our website and choose from one of our bouquets or arrangements and go through a simple and fast ordering process.
For ongoing subscriptions, payment is automatically taken from your nominated account 3 days before delivery. For our 3, 6 or 12-month subscriptions, we’ll take the full payment on the day you sign up for it.
Save and Always Have Beautiful Flowers.
With our flower subscription program, you have the power to choose how frequently you want fresh flowers delivered to your doorstep. Not only will you enjoy the beauty of fresh flowers, but you'll also enjoy savings on every order. By subscribing, you'll create a win-win situation for yourself - a continuous supply of beautiful flowers and cost savings.
Surprise your loved ones with a thoughtful gift of a flower subscription. You have the control to customise the duration and delivery schedule of their bouquets.
hello@floretta.co.uk
0333 050 3744
Call: 0333 050 7718
Email : sales@fruitandflowers.co.uk
