Our Pledge to You

While we strive for perfection, we understand that mistakes can occur. In such cases, we promise to do our best to make things right for you.

Not Completely Satisfied?

If you are not 100% happy with your Fruit and Flowers delivery, please get in touch with us.

Contact Options:

• Email: sales@fruitandflowers.co.uk
• Live Chat
• Phone: 0333 050 7718

Satisfaction Guarantee Details

Our 100% satisfaction guarantee covers aspects under our direct control and does not extend to third-party actions. Next day delivery is not guaranteed as it is fulfilled by a courier.

Exceptions to Guarantee

Please be aware of the following exceptions not covered by our guarantee:

• Incomplete or incorrect delivery address
• Delivery refusal by recipient, business, or hospital
• Unsuccessful multiple delivery attempts

Once flowers or fruit are dispatched, address changes are not possible.

Refunds and Resends

Refunds and resends are at our discretion, requiring investigation with our courier, which may take up to 3 working days.

Non-Delivery Resolution

In the unfortunate event of a non-delivery on your selected date, we will either provide a full refund or redeliver your order promptly.

Damaged Bouquet?

If your bouquet arrives in poor condition, we will promptly send a replacement. For increased flower longevity, follow proper care guidelines. Please share a photo of the damaged flowers within 3 days for resolution.

Office Hours

Our customer support operates Monday to Friday, 9AM to 5PM. We are here to assist you promptly and effectively.