We are here to help.
Hopefully you will find the answers to your questions below. If not, or if things have gone wrong as they sometimes do please do not hesitate to contact us. We are a small business and but will respond as quickly as possible and do our very best to resolve your issue.
FAQ's - Gift Fruit Baskets and Luxury Flowers Bouquets
Delivery Questions
If the recipient is not available at the time of delivery, our delivery partner will make every effort to leave your delivery in a safe place or with a trusted neighbour. This ensures that your order is secure and reaches its destination even if the recipient is temporarily unavailable.
Should you have any questions or need to make changes to your delivery, please do not hesitate to contact our Customer Care Service. We're here to help make sure your gifts arrive perfectly and bring joy to your loved ones.
Once your order has been dispatched, you will receive an email from us which will detail your tracking number. Using this number, you can follow the whereabouts of your delivery and ensure that you stay informed about its estimated arrival time.
If you require further assistance, please do not hesitate to contact our Customer Service Team. We are here to help and will gladly provide you with regular updates on the status of your order until your beautiful flower bouquet reaches its destination.
We can change the address and delivery date within 72 hours of when the order was placed.
Fruit Gift Basket Questions
We include a variety of seasonal fruits such as apples, pears, oranges, grapes, and exotic options like pineapples and mangoes. The selection may vary based on availability and season to ensure freshness.
Each fruit basket is carefully arranged and beautifully packaged in an attractive basket, perfect for gifting. We ensure that all items are securely packed to maintain freshness during delivery.
We are so sorry to hear that your order was not satisfactory. Please contact our customer service team at your earliest convenience. Feel free to either call us at 0333 050 7718 or email us at sales@fruitandflowers.co.uk
If you are contacting us regarding a product quality concern, please be sure to have your order number ready and, if possible, be ready to email us photos of the unsatisfactory product so our team can better assist you with the best resolution.
Our fruits are delivered fresh and should last 3-7 days depending on the type of fruit and proper storage. We recommend keeping the fruit refrigerated or in a cool, dry place.
Absolutely! You can add a personalised message to be included with your fruit basket at no additional charge.
Flower Bouquet Questions
While our fruit baskets and flower arrangements are sold separately, you can certainly place an order for both and have them delivered together to the same address.
Start by adding the largest flowers first, working in a circle and turning the vase as you go to make sure the arrangement is symmetrical.
layer in the next variety of flower and repeat until all flowers have been added.
Finish the arrangement by adding greenery, grasses.
Place your flowers into fresh water with the flower food sachet provided.
Always display your flowers in a cool room, away from bright sunlight or direct heat.
For maximum vase life, change the water every other day as bacteria in the water will shorten the vase life.
If they aren't looking their best on arrival, they're simply thirsty after their journey.
Give them a drink, and they'll perk up within 24 hours.
It can take a day or two for your flowers to open up.
Environment
As a business, we are committed to helping the environment by operating with near-zero waste to landfill. Our commitment extends to using packaging materials that are fully recyclable and biodegradable. By choosing these materials, we aim to minimise our environmental footprint and contribute positively to sustainable practices.
We offer a carbon neutral delivery service for all our flower orders. Therefore by choosing Fruit and Flowers you are not only receiving premium fruit gift baskets and beautiful flowers, but also contributing to the fight against climate change. Our goal is to ensure that your gifts bring joy while preserving the planet for future generations.
Ordering & Payment
We accept all major credit cards online, as well as offering Apple Pay payment option for fast and easy payment process.
Once you have successfully placed your order you will receive an order confirmation along with payment invoice.
Easy, visit our website and choose the perfect gifting option to suit your occasion and go through a simple and fast ordering process.
Yes! If you place your order on Fruit and Flowers before 5pm you are guaranteed next day delivery.
Corporate Gift Baskets
Yes, we offer special pricing and discounts for bulk corporate gift basket orders. Please contact us at sales@fruitandflowers.co.uk for more details on volume discounts and customisation options.
We offer a variety of gift baskets that can be tailored to suit any corporate occasion. Popular options include fresh fruit baskets, gourmet snack baskets, or themed baskets for holidays and special events.
We offer a variety of options to accommodate dietary preferences or restrictions, including gluten-free, vegan, or nut-free gift baskets. Let us know your specific requirements, and we’ll tailor the baskets accordingly.
Contact Our Team
sales@fruitandflowers.co.uk
Phone
0333 050 7718