Privacy Policy

Effective Date: 08/10/2024

Fruit and Flowers respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our website, purchase our products, or otherwise interact with us. By using our services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number, and delivery address.
• Payment Information: Credit card or payment details when you make a purchase.
• Order Information: Details about the products you order, delivery addresses, and messages attached to gift baskets or flower orders.
• Website Usage Information: Data related to how you use our website, such as IP addresses, browser types, and pages viewed.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfilment: To process and deliver your fruit baskets, flower orders, and other purchases.
• Customer Support: To respond to your inquiries and provide assistance.
• Payment Processing: To securely process payments for products and services.
• Marketing and Promotions: To send you promotional emails, newsletters, and special offers, provided you have consented to receive them.
• Improving Our Services: To enhance our website functionality and improve the shopping experience.

How We Share Your Information

We may share your personal information with third parties in the following situations:

• Service Providers: We may share your information with third-party vendors who help us fulfil orders, process payments, or provide customer support.
• Business Transfers: If our business is sold or merged, your information may be transferred to the new owners.
• Legal Obligations: We may disclose your information if required by law, such as in response to a court order or legal process.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us track your preferences and improve website performance. You can manage cookie preferences through your browser settings.

Data Security

We take reasonable steps to protect the personal information you provide to us from loss, theft, misuse, and unauthorised access. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Opt-Out of Marketing: Opt-out of receiving marketing communications from us by following the unsubscribe link in our emails.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting an updated policy on our website and updating the effective date at the top of this policy.