Fruit and Flowers Terms and Conditions
These are our standard terms and conditions. By placing your order with us via the website, phone or e-mail you are accepting these terms and conditions. Alterations may only be changed with the signed approval of a Fruit and Flowers director.
Any standard purchasing agreements you may have in place are not accepted, if you have specific procedures or terms you would like us to adhere to then these need to be agreed prior to ordering and a signed amendment gained from a Fruit and Flowers director. If you have any questions please don’t hesitate to contact us.
Fruit Delivery Contents
The contents of your fruit delivery may vary to ensure you receive the freshest selection available. We prioritise seasonal fruit to provide you with the best quality and flavour, which means that some hampers and baskets may include different fruit varieties based on what’s currently in season.
Flower Bouquets
By ordering flower bouquets from Fruit and Flowers, you acknowledge that all products are subject to availability, and substitutions of similar blooms may occur if specific flowers are unavailable. We offer same-day or next-day delivery within our specified areas, so please ensure the accuracy of your delivery address. To maintain freshness, we provide care instructions with each bouquet; however, due to the perishable nature of flowers, we do not accept returns. If you are unsatisfied with your order due to quality issues, please contact us within 24 hours for resolution, which may include a replacement or refund at our discretion.
Satisfaction Guarantee
- We guarantee our fruit will last up to 3 days at an ambient temperature (between 15-20 degrees centigrade) and flower bouquets for a minimum of 7 days (if cared for correctly)
- 100% Satisfaction Guarantee: if any piece of fruit or your flower bouquet is not to your satisfaction you will not be charged for it. This guarantee covers the specific fruit affected by the quality issue you experienced and you must contact us within 24 hours of the incident. A credit note will be raised for the value of the fruit or flowers affected.
Placing your order, returns and delivery
- Orders may be placed on-line or via e-mail.
- The delivery will be made to the address and delivery instructions you have given to Fruit and Flowers. At the point of delivery ownership of goods transfers to the customer.
- Fruit and Flowers operates a policy of next day delivery. Should a delivery be delayed, the customer is obliged to accept and pay for the delivery up until close of business ( 5.30pm ) the following working day.
- If you are unable to physically accept the delivery or your site is closed the delivery will be left in a safe place. Please notify us if you have any specific requirements.
- Fruit and Flowers will not be liable for any late deliveries. Missing or damaged items must be reported within 24 hours.
- We do not accept returns. If you have any issues please contact us at sales@fruitandflowers.co.uk
Invoicing & Payment
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Order Alterations and Cancellations
When placing an order with Fruit and Flowers, please ensure that all details, including delivery address and contact information, are accurate to avoid any issues. Once your order is confirmed, it enters our processing system, and changes or cancellations can only be made within 24 hours. After this period, we cannot guarantee modifications or cancellations due to our commitment to timely delivery. If you need to cancel your order within the specified timeframe, please contact our customer service team, and we will assist you. In the event of any delivery issues or if your order cannot be fulfilled, we will notify you promptly and offer alternative solutions, including refunds or replacements as appropriate.